No doubt, 2020 was a tough year for everyone economically. However, this is even more true for businesses. In various countries, the economy crumbled and crippled several businesses. At the same time, certain industries were losing customers as a result of the lockdown directive.
Against this backdrop, it is understandable that 2021 is seen by many businesses as the year to get back on their feet and stay ahead.
FH Cann & Associates is one business that is already showing signs of leading the pack in 2021. The company has taken several initiatives and has laid out an important strategy to maintain this position throughout this year.
What is F.H. Cann and Associates Inc. About?
FH Cann & Associates is quite a big name in the BPO industry. The company, which was established in 1999, specializes in providing solutions for financial recovery, business process outsourcing, contact center, and financial recovery. The company utilizes these solutions to support industries such as telecommunications, higher education, healthcare, financial service, and even the government.
Since its inception, FH Cann & Associates has grown to become the industry leader and that’s thanks to its strong management team and experienced employees.
How F.H. Cann and Associates Inc. Is Staying Ahead In 2021
F.H. Cann and Associates Inc. is exploring so many ways to lead the competition in 2021 and effectively consolidate its leadership in the industry. Here are a few ways F.H. Cann and Associates Inc. is planning to stay ahead in 2021:
Leveraging Contact Tracing Services: In 2020, while the pandemic was raging on and constituting a headache for most businesses, F.H. Cann and Associates Inc. saw an opportunity in form of contact tracing services and was able to explore it.
The pandemic has continued into the year 2021 and even with the advent of vaccines, it is still likely to last for a substantial part of the year. F.H. Cann and Associates Inc. acknowledges this and is leveraging its contact tracing services to further boost its market position in 2021.
This is made possible by the company’s leveraging of its robust staff and call center infrastructure. Similarly, the company’s extensive working experience with various levels of government has also borne fruit with respect to contact tracing services.
High-Quality Customer Care: This is one major way F.H. Cann and Associates Inc. is distinguishing itself from its peers. The company has made it clear that it will continue to make a substantial investment into its customer care to ensure that every customer gets the best-personalized service possible.
With this high-quality customer service, F.H. Cann and Associates Inc. is already setting itself apart from the competition and leading the pack.
Compliance & Quality Assurance: In addition to its high-value services, F.H. Cann and Associates Inc. does not lag behind in terms of compliance. It has been able to even go above industry standards with respect to compliance through various initiatives.
It has set up training programs and a Compliance Management System (CMS) to educate staff extensively about laws and regulations. This way, the company can avoid regulatory fall-outs that might affect its position.
Similarly, the company has a Quality Assurance team that ensures consistent optimal performance and customer satisfaction.
F.H. Cann and Associates Inc. is a company that thoroughly understands the need to continue evolving and this has enabled it to take several initiatives that would help it prepare for the post-pandemic era of contract centers.