For small businesses, package theft can be a huge problem. Sure, you might legally not have to replace stolen packages. However, if your customers regularly have package theft problems with your deliveries, you can be sure that they’ll move to a company with better security. Here’s how you may be able to minimize package theft for your small business.
Do You Need to Minimize Package Theft?
Your first question should be about whether or not you need to minimize package theft in the first place. If you very rarely have issues with package theft and sell low-cost items, it might be more cost-effective to send customers another product instead. However, if you sell high-cost items, it might cost less to set up package theft avoidance. Make sure you’re thinking about all the ways package theft currently impacts your business right now before you try to avoid it.
A Few Improvement Strategies
So, what can you actually do to minimize theft? There are a number of strategies you can utilize to improve your business’s theft avoidance. Follow this process to ensure that you’re getting the best improvement process.
- Talk to Customers About Package Delivery
Before you make changes to your package delivery process, get feedback from your customers about it. Talking to customers is one of the best ways to ensure that you know what they’re looking for. Ask customers what they do and don’t like about your delivery process. Chances are, you’ll notice trends that you can then work toward fixing.
- Brainstorm Ideas With Your Employees
Next, bring in employees to brainstorm ideas about how to fix these problems. Make sure you also include delivery drivers in this process. When you make sure that your employees are an active part of fixing the problem, you’ll make them feel like you really care about their input. It might surprise you how many ideas your employees will be willing to help you brainstorm when you bring them in as part of the system.
- Run a Pilot Test First
It’s a good idea to run a pilot test before you roll out a certain fix to the entirety of your customer base. When you roll out a pilot test, consider doing it in stages. For example, you might start with 10% of the customer base to make sure your customers enjoy the new delivery system. If they do, you can scale up to 20%, then 50%, then everyone. This way, your employees can adjust as the customers do.
Package Theft Avoidance Is a Continuous Process
Remember, you’re not going to be able to implement a certain aspect of package theft avoidance and then be done with the problem forever. Instead, you need to make sure that you’re always thinking about the different ways you can avoid porch pirates. Staying one step ahead is always important. Revisit your package theft avoidance process every year or so to ensure that you’re doing it properly.
For your small business, package theft may be a big problem or a relatively insignificant problem. If you’re noticing that package theft is making a big impact on your customers, you definitely need to make moves toward changing that. This process is an easy and simple way for you to ensure that all your customers get their packages as quickly and effectively as possible.